The country’s largest private airline Indigo is now returning to normalcy after a week of trouble. Amidst the anger of thousands of passengers who were troubled by the continuous cancellation of flights and flight delays for a long time, the company’s chairman and non-executive independent director Vikram Singh Mehta issued a detailed public message on Wednesday (10 December 2025) accepting the airline’s mistake. He apologized for this. In the 8-minute video, he clearly said that the company could not live up to the expectations of its customers and this situation is a serious lesson for the airline.
Mehta also said that this series of sudden cancellations that started from December 3 had disrupted the company’s entire network. However, now operations are completely back on track and the airline is again flying as per its regular schedule.
Message from Vikram Singh Mehta, Chairman and Non-Executive Independent Director of IndiGo pic.twitter.com/sySacxlFq0
— IndiGo (@IndiGo6E) December 10, 2025
A befitting reply to the allegations of evading pilot rules
It was being claimed in social media and some reports that IndiGo deliberately canceled flights to avoid following the new Pilot Rest Time (Flight Duty Time Limitations) rules. Mehta rejected these allegations outright. He clearly said that the airline has completely followed the rules related to pilot fatigue in both July and November phases. Never tried to violate them. He says that these allegations made against the company are absolutely false and have no basis.
What was the reason for the sudden crisis?
The IndiGo chairman also mentioned the reasons that together caused serious disruptions in the country’s largest aviation network. According to Mehta, the impact of several incidents like some technical glitches, implementation of the new winter schedule, bad weather and congestion in the air traffic network across the country came to light simultaneously. Along with this, new rules related to crew rostering made the situation more complicated. He acknowledged that whatever the reason, it caused inconvenience to passengers and was a stain on the company’s strong record.
Airline’s steps towards investigation and improvement
Mehta said that the Directorate General of Civil Aviation (DGCA) is already investigating the entire incident. Indigo has also decided to involve external technical experts, so that the real reasons for this chaos can be identified and such a situation does not happen again in future. He also said that the board remained fully active during the crisis and continued to work with all senior executives, including CEO Peter Albers, to stabilize the network.
Normal operations restored, but challenge to restore trust
According to the chairman, IndiGo has now returned to its regular operations and is operating normal services to 138 destinations with more than 1,900 flights per day, but he also admitted that winning back the trust of passengers will not be so easy. He finally said that we had made a mistake. Trust will be returned not by words but by our actions. Meanwhile, IndiGo also issued an update on The crisis management team of the airline is holding daily meetings with the top management and ground teams so that such a problem does not happen again.
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